We are pleased to present the results of our customer satisfaction survey.

A big thank you to all participants. The evaluation of the results has and will continue to help us to offer you the best possible service.

To ensure full transparency, we would like to present the results to you here.

How likely are you to recommend us to a friend, colleague or acquaintance?

Extremely likely 26.53%

very likely 67.35%

undecided

2.04%

very unlikely

4.08%

How would you rate the reliability of QMK GmbH?

very good 67.35%

good 24.49%

Satisfied

2.04%

sufficient

2.04%

inadequate

4.08%

How satisfied are you with the scheduling by QMK GmbH?

very good 57.14%

good 36.73%

Satisfied

6.12%

How satisfied are you with the price-performance ratio of QMK GmbH?

very good 18.37%

good 55.1%

Satisfied 14.29%

inadequate

4.08%

not assessable

8.16%

How would you rate the quality of the work carried out by QMK GmbH?

very good 63.27%

good 28.57%

Satisfied

2.04%

inadequate

4.08%

not assessable

2.04%

How satisfied are you with the customer service provided by QMK GmbH?

very good 57.14%

good 30.61%

Satisfied

6.12%

sufficient

2.04%

inadequate

2.04%

not assessable

2.04%

In your opinion, how competent is QMK GmbH?

very good 56.25%

good 29.17%

Satisfied

2.08%

inadequate

4.17%

not assessable

8.33%

How satisfied are you with the friendliness of the staff?

very good 77.55%

good 18.37%

Satisfied

2.04%

not assessable

2.04%

How satisfied are you with QMK GmbH's quotation preparation?

very good 45.83%

good 31.25%

Satisfied

8.33%

inadequate

2.08%

not assessable

12.5%

How satisfied are you overall with the services provided by QMK GmbH?

Very satisfied 87.76%

reasonably satisfied

8.16%

very dissatisfied

4.08%

What do you particularly like about QMK GmbH?

What don't you like about QMK GmbH?

Do you have any suggestions for QMK GmbH?

We would like to thank you once again for your participation and your open and valuable feedback. Your opinion is very important to us.

If you have any further suggestions for improvement or comments in general, please do not hesitate to contact us. We are here for you.

Der Beitrag Results of the 2019 customer satisfaction survey erschien zuerst auf QMK GmbH.

We at QMK GmbH also offer individual laser marking of your mechanical measuring equipment. This allows you to have important information such as the test equipment ID engraved on your measuring equipment. This helps you to identify your measuring equipment and also helps your calibration service provider, who can assign the measuring equipment immediately. This results in faster and more reliable calibration.

How laser engraving works

The great advantage of laser engraving is that almost any material can be marked with a laser. In addition, an almost unlimited number of designs can be realized. Whether logo, QR code or complex drawings – a laser can engrave the motif in any shape on any material thanks to the raster or vector format available on the PC. The material is heated by the incident laser beam to such an extent that the color of the material changes to create a contrast. However, the material can also simply vaporize or burn. This then reveals the given motif. The laser engraving achieved by this process is permanently visible and highly resistant to any signs of abrasion.

Advantages of laser engraving

Laser engraving has many advantages. The functional principle is equivalent to the simplicity of normal paper printing. Another method of engraving is mechanical engraving. Only a comparison of the two methods really shows the advantages of laser engraving.

The field of application is significantly larger

As already mentioned, a laser beam can engrave any motif on almost any material. These include materials such as wood, metal, acrylic, glass, textiles, cardboard, paper and many more.

Very gentle on materials

Mechanical engraving often requires the material to be clamped very tightly. This can lead to visible and noticeable material wear. Laser engraving, on the other hand, is completely contactless. In addition, no additional tools such as milling cutters or drills need to be loaded. Tool wear is therefore significantly lower than with mechanical engraving. This contactless process therefore saves time and money.

Precise and rich in detail

Laser technology enables very precise and detailed engravings. Anything that can be drawn can also be engraved by a laser.

Time and cost efficient

From individual items and small batches to mass production in large series – laser engraving is very quick and cost-effective to produce.

Der Beitrag [Video] Individual laser marking of mechanical measuring equipment erschien zuerst auf QMK GmbH.

QMK GmbH was also represented as an exhibitor from January 30 to February 1 and presented itself as a competent and reliable partner in the field of calibration and measurement technology. In addition to informative and exciting discussions with existing customers, further contacts were made through the exchange of business interests. The industrial trade fair in Freiburg offers all exhibitors an ideal opportunity to show that their products and services are optimally equipped for the digital future. Suppliers, factory equipment manufacturers and automation specialists come together to present their innovative products and services from the electrical engineering, mechanical engineering, metalworking, information technology and industrial services sectors.

Digitization as a tool

2018 was a good year for the economy in South Baden. A survey by the Baden Industrial Business Association (WVIB) showed that the 1016 companies surveyed achieved an eight percent increase in turnover in 2018. At a press conference at the industrial trade fair, WVIB Managing Director Christoph Münzer noted that although the overheated economy cooled down somewhat in 2019, this was not a bad sign. In addition, the industry has long since adapted to the changes brought about by digitalization, says Münzer. Rather, digitalization is a tool for achieving corporate goals. Innovations in the field of artificial intelligence or industrial analytics optimize business processes and offer essential solutions for the increasing requirements in times of digital change.

We at QMK GmbH can also confirm the positive economic change of digitalization with our impressions of the industrial trade fair in Freiburg. As a service provider in the field of calibration and measurement technology, we are looking forward to the exciting challenges of digitalization and would like to continue to support our customers as a competent partner. We would like to thank the WVIB for organizing the trade fair, as well as all customers and interested parties who found their way to our stand. It will be interesting to see what the motto of the industrial trade fair will be in two years’ time.

Der Beitrag QMK GmbH as an exhibitor at the industrial trade fair in Freiburg erschien zuerst auf QMK GmbH.