We are pleased to present the results of our customer satisfaction survey.
A big thank you to all participants. The evaluation of the results has and will continue to help us to offer you the best possible service.
To ensure full transparency, we would like to present the results to you here.
How likely are you to recommend us to a friend, colleague or acquaintance?
Extremely likely
34.21%
very likely
56.58%
undecided
5.92%
Rather unlikely
2.63%
very unlikely
0.66%
How would you rate the reliability of QMK GmbH?
very good
61.18%
good
32.89%
Satisfied
3.29%
sufficient
1.97%
not assessable
0.66%
How satisfied are you with the scheduling by QMK GmbH?
very good
55.92%
good
36.84%
Satisfied
3.29%
sufficient
1.32%
inadequate
1.97%
not assessable
0.66%
How satisfied are you with the price-performance ratio of QMK GmbH?
very good
27.15%
good
45.03%
Satisfied
20.53%
sufficient
1.99%
inadequate
1.32%
not assessable
3.97%
How would you rate the quality of the work carried out by QMK GmbH?
very good
62.25%
good
30.46%
Satisfied
4.64%
not assessable
2.65%
How satisfied are you with the customer service provided by QMK GmbH?
very good
56%
good
34.67%
Satisfied
6.67%
sufficient
2%
not assessable
0.67%
How would you rate the professional competence of QMK GmbH employees?
very good
55.7%
good
34.23%
Satisfied
3.36%
sufficient
0.67%
not assessable
6.04%
How satisfied are you with the friendliness of the staff?
very good
77.48%
good
18.54%
Satisfied
1.99%
sufficient
0.66%
not assessable
1.32%
How satisfied are you (in terms of duration & clarity) with the quality of the quotation preparation by QMK GmbH?
very good
46.98%
good
41.61%
Satisfied
6.04%
inadequate
0.67%
not assessable
4.7%
How satisfied are you overall with the services provided by QMK GmbH?
Very satisfied
83.69%
reasonably satisfied
12.06%
not really satisfied
2.13%
rather dissatisfied
0.71%
very dissatisfied
0.71%
not assessable
0.71%
What do you particularly like about QMK GmbH?
What don't you like about QMK GmbH?
Do you have any suggestions for improving QMK GmbH?
We would like to thank you once again for your participation and your open and valuable feedback. Your opinion is very important to us.
Next week we will draw and announce the three winners of the Black Forest gift sets.
If you have any further suggestions for improvement or comments, please do not hesitate to contact us. We are here for you.